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Purchases made on balancemilano.it are governed by the following conditions.
By clicking on the "accept" button, the user accepts the Terms without limitation or reservation.
The site is owned by BALANCE MILANO with registered office in Piazza Vetra 17 Milan, VAT 12682540963.
1. SERVICES OFFERED BY THE SITE
The site allows you to buy products online. To access the services, it is necessary to register on the site. During registration, users will be asked to specify whether they intend to register and therefore make purchases as a company, sole proprietorship/freelancer, private individual or association, also specifying the nationality of the user. Only purchases made by private users will be subject to the applicable consumer regulations.
All final prices of the products displayed on the site are expressed in euros. Product prices may be subject to change from time to time.
For the products, shipping costs are to be considered included as indicated
2. CHOICE OF PRODUCT AND PURCHASE METHODS
After authenticating, the user can proceed to select the products as described in the relevant sections, selecting them from time to time, customizing them, and adding the desired quantities in their shopping cart. Some images may be provided for informational purposes and may differ from the appearance of the delivered product. When you have finished selecting the desired items, you will see a screen for sending the order with an indication of the total costs and expenses.
3. PAYMENTS AND UPLOADING CONTENT
The customer can purchase the products online and make payments via PayPal, as indicated on the site, following the instructions indicated for the purchase procedure.
The information necessary for payment will be forwarded, via encrypted protocols, to the payment institution entrusted by BALANCE MILANO with the remote electronic payment services, without the possibility of access by third parties.
Payments must be made in advance and only after payment will the selected items be shipped.
4. DELIVERY AND SHIPPING TIMES
The delivery of the products will be made on the dates selected by the user during the quote phase. The terms are calculated from the time of completion of the order. Delivery dates are valid for most of a given national territory. Islands and more remote areas may be served in two or more additional business days.
Shipping and delivery take place within the terms selected in the quote provided that the purchase order is completed by 18:00 on the same day, or 09:30 for deliveries in 24 hours. Purchases made after 18:30/10:00 will be considered to have taken place on the following working day. Working days are defined as the days from Monday to Friday with the exception of 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday.
Under no circumstances can BALANCE MILANO be held responsible for any damage caused by the delay in delivery.
5. RIGHT OF WITHDRAWAL OR "RECONSIDERATION"
Right of withdrawal
You have the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day in the case of a contract of sale: "in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.".
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. letter sent by post, fax or e-mail).
BALANCE MILANO
Registered office
Piazza Vetra 17, Milan
Commercial Headquarters
Piazza Vetra 17, Milan
To meet the withdrawal deadline, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, including the costs of delivery (with the exception of the additional costs arising from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such refunds will be made using the same means of payment as you used for the initial transaction; in any event, you will not incur any costs as a result of such reimbursement.
You are requested to send the goods back or deliver them to us without undue delay and in any event within 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period. The costs of returning the products are the responsibility of the user.
Exceptions to the Right of Withdrawal
The right of withdrawal referred to in Articles 52 to 58 for distance contracts and off-premises contracts shall be excluded in respect of:
1. service contracts after the full performance of the service if the performance has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full performance of the contract by the professional;
1. the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and which may occur during the withdrawal period;
1. the supply of custom-made or clearly personalised goods;
1. the supply of goods that are likely to deteriorate or expire rapidly;
1. the supply of sealed goods that are not suitable for return for reasons of hygiene or health protection and have been opened after delivery;
1. the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
1. the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations on the market which cannot be controlled by the trader;
1. contracts in which the consumer has specifically requested a visit by the trader for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides services beyond those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods;
1. the provision of sealed audio or video recordings or sealed computer software that have been opened after delivery;
1. the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
1. contracts concluded at a public auction;
1. the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or leisure services where the contract provides for a specific date or period of performance;
1. the supply of digital content on a non-tangible medium if the performance began with the consumer's express agreement and acceptance that in that case he would lose the right of withdrawal.
1. APPLICABLE LAW, JURISDICTION AND VENUE FOR NON-CONSUMER USERS
These Terms are subject to Italian law.
